General Terms and Conditions of Sale

SCOPE

The following terms and conditions shall apply to every sale made by GRUPO IPGFLEXO (PVG MANIPULADOS, S.L.) via the web page www.fiestapaper.com.

TERMS OF PURCHASE ORDERS: PRICE AND DELIVERY TIME

Prices of products do not include any additional charge or discount, although the company can change them without notice. Payment terms state that payment must be made via bank transfer to the following account number: 0049 1889 01 2110300982. The deposit slip shall be sent via fax to +34 91 642 20 99 or via e-mail to info@fiestapaper.com. Alternatively, payment can be made via Paypal or credit card.

Product price does not include VAT or any other tax to be applied or postage and packing. These latter will only be covered for purchase orders above 50€. Orders lower than that will have a transport cost which will depend on the volume.

For orders from outside the peninsula, transport cost will be at customer’s expense.

Delivery time for any standard product will range from 48 to 72 hours on working days from the date payment is confirmed; for customized products, time will depend on availability and the kind of work required (please contact FIESTAPAPER’s Commercial Department via e-mail). Orders from outside the peninsula will be delivered within about 7 working days.

LIABILITY AND COMPLAINTS

GRUPO IPGFLEXO shall not be held liable for any kind of compensation or responsibility in case goods are not delivered in time due to unexpected or extraordinary events. Orders cannot be cancelled on that pretext. 

Complaints will only be valid if they are filed by writing and submitted within 7 days after faulty goods are received. GRUPO IPGFLEXO is not to be held responsible for damages occurred due to any handling other than that carried out by our technicians or due to wrong handling during transportation or unpackaging process.  

Goods shall be returned within a maximum period of 3 working days from their receipt. It is necessary to contact Commercial Department in order to inform about the return in writing and send it back within 2 working days. Goods must not have been handled and all the elements inside packaging as well as packaging itself must be in perfect condition and sent prepaid to the following address:

GRUPO IPGFLEXO

c/ León, 42

Pol. Ind. Cobo Calleja

28947 Fuenlabrada

Madrid

Tlf. +34 91 642 16 75

Mail: info@fiestapaper.com

 

This has an administrative cost of 5% of the goods value.

On confirming the quotation, it is understood that the above mentioned terms are accepted.

Any amendment of orders must be confirmed by GRUPO IPGFLEXO who reserves the right to amend prices. 

CONFIDENTIALITY

Buyer is bound to preserve the confidentiality of those data which might be susceptible to be handled inappropriately.

EXPORTS

They are not subject to taxes and transport is at importer’s expense.

ADVERTISING / PRIVACY

In compliance with the provisions of Organic Law 15/1999 of 13th December on the Protection of Personal Data, we hereby inform you that the personal data provided will be only used by the company for transactions with customer.

ENVIRONMENT

GRUPO IPGFLEXO is a group who is socially responsible and concerned about environment. This is the reason why we have reduced our expenses on less clean energy, we have limited energy use, we use water-based inks, which are less pollutant, we reduce waste and obtain paper and raw materials from responsible woods specifically created for reforestation and used for this purpose.

For further reference about our environmental policy, please contact our Quality and Environment Department.

LEGISLATION

The hereby general terms and conditions are in agreement with legislation in force in Spain, which will be applied for any case that has not been provided above (Act 34/2002 of 11th July on information and e-commerce services).